Refund policy

Returns & Exchanges
Defective or Damaged Products:

If a product arrives with a manufacturing defect or shipping damage — such as cracks, dents, or significant scratches — please contact us so we can resolve the issue promptly.

Examples of covered defects include:

  • Cracked wood components

  • Structural breaks

  • Significant dents or scratches

  • Manufacturing defects affecting usability

To initiate a claim, please email:

contact@prepwellcookware.com

Include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the affected item

Once verified, Prepwell will:

• Cover the cost of return shipping
• Provide a replacement product or component

In many cases we are able to send a replacement quickly depending on available inventory.

Because our products are produced in small production runs, there may be times when a replacement item is temporarily out of stock. In these cases, a replacement may require 2–3 months until the next production cycle is completed. We sincerely appreciate your patience as we replenish inventory.

30-Day Returns (Unused Items)

If you change your mind after receiving your order, we accept returns within 30 days of delivery, provided the product:

  • Has not been used

  • Is in original condition

  • Includes all original packaging and components

Return shipping is the responsibility of the customer.

Return shipping fees:

  • $39 USD — United States

  • $60 USD — International

A 5% restocking fee will be deducted from the refund based on the order value.

Refunds will be issued to the original payment method once the returned item has been received and inspected.

Items that show signs of use, damage, or missing packaging may not be eligible for return.

Limited 2-Year Warranty

All Prepwell products include a limited two-year warranty against manufacturing defects.

This warranty covers issues resulting from manufacturing faults during normal household use, including:

  • Structural breaks

  • Glue separation

  • Material failures

If a qualifying defect occurs within two years of purchase, Prepwell will replace the affected component at no cost, including shipping.

To submit a warranty claim, please contact:

contact@prepwellcookware.com

Include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

All warranty claims are subject to review by our team.

What the Warranty Does Not Cover

The warranty does not cover:

  • Normal wear and tear

  • Cosmetic changes from regular use

  • Damage caused by misuse or improper care

  • Improper cleaning or maintenance

  • Accidental damage

Wood is a natural material and may develop subtle variations in color and grain over time. These natural characteristics are not considered defects.